UNDINE Frauenberatungsstelle

About UNDINE Frauenberatungsstelle

UNDINE is the women's counselling centre at Elisabethstraße 35 in Baden. Women of all ages come here with whatever is weighing on them at the moment: separation, money worries, violence in the family, questions about children, work or housing. Counselling is confidential, anonymous if you wish and always free of charge. Nothing happens without the woman's consent, and no information is passed on to third parties.

UNDINE is run by a non-profit association. The team includes qualified social workers, a special needs and remedial teacher, psychotherapists, a lawyer and a counsellor for migrant women.

Three services

Women's counselling. A protected space to talk openly about worries and find a way forward together. Among other things, the counsellors provide information on:

• Divorce and separation
• Custody, maintenance and contact rights
• Protection from violence: barring orders, interim injunctions, women's shelters
• Social benefits and other state benefits
• Women's health, physical and mental
• Family and parenting
• Work and housing

Mobile counselling for migrant women. For women and girls with a migration background, including Austrian women whose mother tongue is another language. In addition to the topics above, it covers residence rights after a separation, citizenship and difficult phases around migration. Counselling is also available in Bosnian, Croatian, Serbian and Russian: at the counselling centre in Baden, on Mondays at Wendepunkt in Wiener Neustadt and once a month at Arkadia in Traiskirchen. The next dates in Traiskirchen are listed under mobile counselling for migrant women and women (in German).

Emergency shared housing for women. A temporary, partly supported shared flat for women with or without children who are at risk of homelessness. A member of staff helps with looking for a flat and a job and with offices and authorities, and also provides longer-term support. The conditions:

• a maximum of 9 months
• last main residence registered in Lower Austria
• no acute threat of violence – that is what the women's shelters are for
• no acute addiction

How counselling works

• Appointment: by phone, e-mail or contact form, or drop in during opening hours. If you can't reach anyone, leave a message and your number and you will be called back.
• Duration: 50 minutes in person, 30 minutes by phone
• How often: depending on your concern, agreed with the counsellor
• Accompaniment: a friend or relative can come along by arrangement.
• Accessibility: a ramp leads to the entrance, and the rooms are also barrier-free.

Opening hours

Tuesday 9 to 19, Wednesday 9 to 15, Thursday 9 to 13, Friday 9 to 15. Monday by telephone arrangement. Counselling sessions are by appointment.

Contact for each service

• Women's counselling: 02252 255036, frauenberatung@undine.at
• Counselling for migrant women: 0699 10527618, migrantinnen@undine.at
• Emergency shared housing for women: 0699 12770195, wohnen@undine.at

In acute danger? The women's helpline against violence can be reached free of charge around the clock on 0800 222 555; in an emergency, call the police on 133.

History and support

It began in 1997 with the working group "Gegen Gewalt in der Familie" (Against Violence in the Family), founded by committed women from Baden. In 1998 this became the association "Stützpunkt UNDINE – Von Frauen für Frauen", and since 1999 it has been called Frauenberatungsstelle UNDINE. UNDINE is funded by the Ministry for Women, the Province of Lower Austria and the municipalities of Baden and Traiskirchen. Other municipalities in the district and private donors also help. Donations are tax-deductible.

On 23 October 2026 the Swinging Leaders play at the Theater am Steg in aid of UNDINE; more on this in the article Benefit concert for UNDINE at the Theater am Steg (in German).

The operator is the association UNDINE Frauen für Frauen (ZVR 702806105), and the chairwoman is Andrea Kinzer.

Automatically translated from German.

Compiled by our editorial team.